Accessibility Arrangements

Phinergy makes great efforts and invests extensive resources in order to provide all of our customers with equal, dignified, accessible and professional service. Pursuant to the Equal Rights of Persons With Disabilities Law – 1998 and the Regulations thereunder, extensive efforts and resources are invested in performance of accessibility modifications necessary for persons with disabilities to be able to receive the services provided to all customers, in an independent and equal manner. 

Website Accessibility 

An accessible website is a website which enables persons with disabilities and the elderly to access it with the same level of efficiency and benefit as is available to all users. 20%-25% of the population encounter difficulties in using the internet and may benefit from more accessible internet content, according to a 2003 Microsoft study.

Phinergy believes in and strives toward equal opportunities online for persons with various disabilities and those utilizing assistive technologies for computer use. 

Information concerning the accessibility of the website. 

• The website complies with the requirement of the Equal Rights of Persons With Disabilities Regulations (Service Accessibility Adjustments) 2013.

• The accessibility adjustments were carried out in accordance with the recommendations of Israeli Standard (IS 5568) for Internet Content Accessibility at Level AA, and the WCAG2.0 international document. 

• The tests were examined for the maximal compatibility with Chrome, Firefox and Explorer 9 and above web-browsers.

• The website provides a semantic structure for assistive technologies and support for customary use patterns for operation by keyboard using arrow keys, Enter and Esc to leave menus and windows. 

• Compatible for viewing on popular browsers and for cellular phone use.

• For best browsing experience with screen narration software, we recommend using the latest NVDA software.

Accessibility Arrangements in the Building

The following are the accessibility arrangements at the reception to the factory located at Dereh Hayam St. 2, Kfar Saba (Ground Floor).

• Handicap parking places are located in the parking lot at floor -1, for vehicles up to a height of 3.2 meters.
• Continuous access from the parking lot through the entrance to the reception center and until the service desk. 
• Handicap restrooms are accessible throughout the building.
• Information and guidance signage.
• Entry is permitted for service animals designated for the assistance of persons with disabilities.
• Service representatives may be approached for assistance as needed in completion of forms. 

Accessible information 

Phinergy provides its disabled customers with the possibility to receive information delivered on behalf of the company, in various formats.

If assistance is needed in reading or completing forms, service representatives may be approached directly or by telephone.

If a more accessible format is required, the Accessibility Coordinator may be contacted. His details appear below.

Accessible Customer Service

Employee training – service providers in the company undergo training for provision of accessible service to our customers.

Accessible call center

 Automated telephone service is made accessible by means of information spoken in clear language and without background music.

The Customer Service Center of Phinergy may be contacted at telephone +972-8-913-7900

Sun-Thurs between the hours of 10:00-16:00

Additional contact options

• In-person service – Sun-Thurs between the hours of 10:00-16:00
• Fax – +972-8-915-7234
• “Contact” form on website
• By post, to address: Dereh Hayam St. 2, Kfar Saba

Contact methods for requests and suggestions concerning accessibility improvement 

We continuously strive to improve accessibility at the company as a part of our commitment to providing the most accessible service to everyone, including persons with disabilities. In the event that you have encountered any problem or fault related to accessibility, please let us know, and we will make every effort too find a suitable solution for you and handle the issue as promptly as possible.

Details of Site Accessibility Coordinator 

Questions, complaints and suggestions may be direct to: Noga Lewkowicz, the company accessibility coordinator.

Telephone: +972-8-913-7900 

Email:  nogal@phinergy.com